Our #1 goal is to provide an incredible experience when you shop with Carters Royalty. Please refer to our policy guidelines below.
RETURN & REFUND POLICY
We will gladly refund an unworn clothing and/or accessory within 30 days of the delivery date. If you would like to schedule a return, please email our team at CartersRoyalty@gmail.com for further instructions. Your refund will be issued in the original payment method (via credit/debit card or PayPal)
If you would like to schedule an exchange, please email our team at CartersRoyalty@gmail.com. If the item you are requesting to return is out of stock, we will then process a refund.
The address that we ship to is your the address listed during checkout. The customer is responsible for ensuring we have the correct address prior to shipping. We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address. Please make sure your color selection, size, and address are correct before you purchase! Once orders are placed we are unable to change them. We will process and ship your order within 1-2 business days of placement.
We currently do not process or ship any international orders.